One-Year Risk Free Guarantee:

We guarantee our products for one year starting the day you place your order. You may replace, exchange, or return items within one year from the date of purchase if you are not completely satisfied. That means you can stock up on items without worrying and you will never againbe caught unprepared when the ink or toner suddenly runs out.
 
Our one-year warranty only applies to products purchased from us; with the exception ofOEM or Original Equipment Manufacturer products, whichare covered by their respective manufacturer’s warranty. In the case of a defect, please contact the manufacturer directly. 

• HP Support (800) 474-6836
• Brother Support (800) 284-4329
• Lexmark Tech Support (800) 539-6275
• Dell Tech Support (800) 624-9896
• Xerox Tech Support (800) 821-2797
• Canon Tech Support (800) 828-4040
• Sharp Support Center (800) 237-4277
• Epson Tech Support (562) 276-1300
• Okidata Support (800) 654-3282
• Konica-Minolta (201) 825-4000
• IBM Customer Service (800) 426-4968
• Panasonic Support (800) 211-7262
• Kyocera Mita Support (800) 255-6482
• Ricoh Support (877) 212-6064
• Samsung Support (866) 726-4249
• Toshiba Support (800) 457-7777

Replacements or Exchanges:

Defective or damaged products may be replaced with another. However, we do limit the number of replacements to one replacement per item per order. After which, we will offer a refund or store credit for the item. We do not process exchages for OEM products.

If you purchased the wrong items or if you no longer need items purchased from us, you may exchange them. For media products and laser/toner cartridges, they must be unopened and in their original packaging. For inkjet cartridges, as long as thecartridge is unused, the blue tapeuntouched and the clip still attached, you may exchange it for another item.

Return Policy:

You may return an item forarefund or store credit within one year from the date of purchase; with the exception of OEM products. OEM products returned within 30 days from the purchase date may be refunded if the product has not been opened and is in sellable condition.  All items must be returned back to us along withany replacements sent to receive a refund. If you expedited your order, the shipping cost will not be refunded.

To qualify for a refund or store credit:

- All cartridges must be returned back at least 70% full
- Refill kits must be unopened and unused
- Media products must be unopened and in their original packaging
-If you purchased the wrong cartridge or you no longer need the item purchased from us, you may return it for a refund or store credit as long as the cartridge is unused and in their original packaging.

Please contact us to acquire an RMA number for all returns. You can e-mail us at customerservice@inksmile.com and type" RMA " and your order number in the subject line. Please list the item(s) you would like to return and a brief reason why. Indicate whether you want a refund or a store credit.Please be sure to fill out and attach the return form with the return shipment.