Customer Service
1621 E Saint Andrew Pl
Santa Ana, CA 92705
866.465.5605
Open M-F
8:00am - 5:00pm PST
Please contact one of our customer representatives for any
questions you may have.
info@inksmile.com
FAQ
1. Will using compatible and remanufactured cartridges void the warranty of a printer?
The answer is no as legislated by the Magnuson-Moss Warranty Improvement Act.
2. What are refill kits?
A refill kit allows you to refill you own inkjet cartridges. Refill kits are available for certain HP, LexMark, and Canon cartridges. They are a very inexpensive method of extending the use of your cartridge. For more information on refill kits click on the refill kit button on the right or to order a refill kit click on the refill kit tab on the top menu bar.
3. What ordering methods are available?
For online orders we accept Visa, Mastercard, and American Express. If you would like to order using a money order or check please send payment in first. Corporate and government purchase orders are accepted please email us at info@inksmile.com if you are interested.
4. What is the shipping cost?
Shipping is free for all orders. We only ship within the US. Please click onto the shipping info link on your right for more info on our shipping policy.
5. Can I cancel my order?
To cancel an order please email us at info@inksmile.com. In the subject line include the word cancel order and your order number. In the body of the email include your full name and address. Cancel order requests must be made before 4:00 PST the next business day. Once an item is shipped the order cannot be cancelled.
6. Can I return a product if I am not fully satisfied with its performance.
We are confident that our products will meet if not exceed your expectations. In the case that it doesnt we offer a 1 year full money back refund. Please click on the return policy link on the left for more information on our return policy.
7. I cannot find my printer in the search.
Currently we only list those printers that are used with the cartridges we offer. However if you found the cartridge you need but we did not list your printer please email us at info@inksmile.com so that we can update our list.
8. What does new drum and high yield mean?
These two terms are used to describe our remanufactured laser toner cartridges. By changing the drum of a recycled toner cartridge we are able to produce performance that is comparable if not better than the original. A high yield toner cartridge produces more pages before running out of ink than its low yield counterpart. For instance HP 4127A can print 6,000 pages while the high yield HP 4127X prints 10,000 pages.
9. Do you offer a recycle program?
Our recycling partners at Empties4cash.com will pay up to$4 for each empty inkjet cartridge with a printhead. For further information about their program please visit them at Empties4Cash.com
Privacy Policy
PRIVACY POLICY - COMMITMENT TO YOUR PRIVACY
This site is owned and operated by InkSmile.com. Your privacy on the Internet is of the utmost importance to us. At InkSmile.com, we want to make your online experience satisfying and safe.
Privacy Policy Use
USE OF INFORMATION
InkSmile.com uses any information voluntarily given by our customers to enhance their experience in our network of sites, whether to provide interactive or personalized elements on the sites or to better prepare future content based on the interests of our customers.
As stated above, we use information that customers voluntarily provide in order to send out electronic newsletters and to enable customers to participate in polls, surveys, message boards, and forums. We send out newsletters to subscribers on a regular schedule (depending on the newsletter), and occasionally send out special editions when we think subscribers might be particularly interested in something we are doing. InkSmile.com never shares newsletter mailing lists with any third parties, including advertisers and sponsors.
When we use tracking information to determine which areas of our site customers like and don't like, we do not track what individual customers read, but rather how well each page performs overall. This helps us continue to build a better service for our customers. We track search terms entered in the search function as one of many measures of what interests our customers. But we do not track which terms a particular user enters.
SHARING OF THE INFORMATION
InkSmile.com uses the above-described information to tailor our content to suit our customer needs. We will not share information about individual customers with any third party, except to comply with applicable law or valid legal process or to protect the personal safety of our customers or the public.
SECURITY
InkSmile.com operates secure data networks protected by industry standard firewall and password protection systems. Our security and privacy policies are periodically reviewed and enhanced as necessary, and only authorized individuals have access to the information provided by our customers.
OPT-OUT POLICY
We give customers options wherever necessary and practical. Such choices include:
• Opting out or unsubscribing from receiving our electronic newsletters.
• Opting not to participate in certain interactive areas, which completely alleviates the need to gather any personally identifiable information from our customers.
CONSENT AND UPDATES
By using this site, our customers consent to the collection and use of this information by InkSmile.com. If we decide to change our privacy policy, we will post those changes on this page so that our customers are always aware of what information we collect, how we use it, and under what circumstances we disclose it.